Xbox Live First Time Connection Guide

First time connecting to Live, connection issues, NAT errors and more.
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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 2:16 pm

Welcome to the Xbox One First-Time Connection Solution

PLEASE NOTE: THIS IS A MULTI-LAYERED THREAD AND SHOULD NOT BE FOLLOWED IN ORDER - IT CONTAINS MANY DIFFERENT TEST ROUTES AND SOLUTIONS. PLEASE USE THE TICK/CROSS LINKS WITHIN POSTS TO NAVIGATE THROUGH YOUR CHOSEN TROUBLESHOOTING THREAD

Credit for the following guide goes to the Xbox Support Team - it was adapted for this forum from the [url]Xbox Support forums[/url]

Are you connecting your Xbox One to Xbox Live for the first time? If so, answer a few questions, and we’ll help you with your wired or wireless connection and help you solve any problems you encounter.

Important: Before you get started, check the Xbox Live service status for up-to-date information about any service outages or alerts.

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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 2:33 pm

Make a wired connection to your router or modem

The first step is to connect your Xbox One console to your Internet connection. Here’s how.



Option 1: Connecting to a router or gateway

If you’re making a wired connection to a router or gateway, follow these steps:

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  1. Plug one end of a network cable into a port on your router or gateway. You might need a long network cable, depending on the location of your router.
  2. Plug the other end of the network cable into the back of your Xbox One console.
Note: If you are using a combination of a router and a modem, make sure that you use one Ethernet cable to connect the modem to the router, and another Ethernet cable to connect the router to the Xbox One console.




Option 2: Connecting directly to a modem

If you’re connecting your Xbox console directly to a modem, follow these steps:

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  1. Plug one end of a network cable into your modem. You might need a long network cable, depending on the location of your modem.
  2. Plug the other end of the network cable into the back of your Xbox One console.
  3. Turn off the Xbox One console by holding the power button for 5 seconds.
  4. Unplug the power cord from the back of the modem.
  5. After one minute, plug the modem back in and wait for all of the lights to return to their normal state.
  6. Turn on the Xbox One console.



Checking your network cables

If you experience any problems connecting to Xbox Live, check that your network cables are connected correctly before you move on to the next troubleshooting step. Here’s how:

Note: Carefully examine every network cable that is plugged into the modem, gateway or router for kinks, stripped plastic shielding and exposed or frayed wires. If you see any defects in a network cable, replace it.

  1. Unplug the network cable from the back of your Xbox console.
  2. Inspect the cable’s connector and the Xbox console’s socket to make sure that they are clean and free of debris.
  3. Plug it back in, making sure it clicks into place.
  4. Follow the network cable to your router, modem or gateway and unplug it.
  5. Inspect the cable’s connector and the socket of the router, modem or gateway socket to make sure that they are clean and free of debris. Do one of the following (depending on your network hardware):
    • Router or gateway: Plug the network cable into a different port. Make sure the cable clicks into place.
    • Modem: Plug the network cable back into the modem. Make sure the cable clicks into place.
  6. Verify that all power cables are firmly seated in the modem, gateway or router and that all networking devices are powered on.



Now test your Xbox Live connection:

  1. Press the Menu button on the Xbox One controller.
  2. Select Settings.
  3. Select Network.
  4. On the Network Settings screen, select Test network connection on the right side of the screen.
If this solution worked, your console will connect to Xbox Live.

Note: If you are prompted to update your console software, select Yes.

Did this work?

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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 2:34 pm

Solution A: You're connected!

Now it's time for some fun!

Note: If this is your first time connecting to Xbox Live, it may trigger an update to the Xbox One, after which your console should restart and ask you to sign in.
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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 2:39 pm

Can you see your wireless network?

  1. Press the Menu button on the Xbox One controller.
  2. Select Settings.
  3. Select Network.
  4. On the Network Settings screen, select Set Up wireless network on the left-hand side of the screen.
Do you see your wireless network listed under Which one’s yours?

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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 2:43 pm

Do you know your wireless network password?

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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 2:48 pm

Configure and test your Xbox One wireless Internet connection

If your Xbox One console can see your wireless network, and you know your wireless network password, the next step is to configure your Xbox wireless settings and test your Xbox Live connection.



Configure your wireless settings

  1. Press the Menu button on the Xbox One controller.

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  2. Select Settings.
  3. Select Network.
  4. On the Network Settings screen, select Setup wireless network on the left side of the screen.
  5. Select the name of your wireless network.
  6. Enter your wireless network password if prompted.



Now test your Xbox Live connection

On the Network Settings screen, select Test network connection. If the connection test is successful, your console will connect to Xbox Live.

Note: If you are prompted to update your console software, select Yes.

Was the connection test successful?

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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 2:53 pm

Can you see any wireless networks?

Do you see any wireless networks listed under Which one’s yours?

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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 2:55 pm

Can any other devices see your wireless network?

To determine whether the problem might be with your wireless router, see if any other wireless-enabled devices (computers, phones, TVs, other gaming consoles) can see your wireless network.

Do other devices see your wireless network?

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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 2:57 pm

Check for interference with your wireless signal

Your wireless network appears to be functioning correctly, so the next step is to see if anything is interfering with your wireless network signal.




Disconnect third-party headsets

Third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers. If you are using a wireless headset, disconnect the power from the base station of the wireless headset.

Now check to see if you can see your wireless network:

  1. Press the Menu button on the Xbox One controller.
  2. Select Settings.
  3. Select Network.
  4. On the Network Settings screen, select Set Up wireless network on the left-hand side of the screen.
Do you see your wireless network listed under Which one’s yours?

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Xbox Live First Time Connection Guide

Postby N30Cr0n » Wed Feb 26, 2014 3:00 pm

Some third-party headsets can cause wireless interference

If your router uses the 2.4GHz or 5GHz band, your wireless headset may be causing wireless interference. Typically, this occurs if you use a wireless headset with a base station (transmitter).

To continue using your wireless headset, try moving the base station (transmitter) out of the line of sight between your Xbox One and your router. Visualise a straight invisible line between your console and the router and then move the headset as far away from your Xbox as possible and try not to overlap the line of sight between the base station and where you will be positioned while wearing the headset. Then, test your connection again. You can repeat this process until you find a good position for your headset’s base station.

Note: If your issue returns after you plug the headset back in, you may not be able to use it with your Xbox One and connect wirelessly.

Now that you can see your wireless network, you can continue by connecting to your network and Xbox Live:

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Connect to a wireless network
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